Service commitments
Eight commitments, each with a remedy attached
A promise without a cost isn't a promise. These eight take effect alongside the Terms of Service and are contractually binding; each one below states what you can demand if we break it.
This page takes effect alongside the Terms of Service. Beyond the specific remedies listed, breaking any one of them entitles you to a full refund and termination of the agreement.
- 01
Never silently substitute the model you chose
No reduced parameters, no truncated context, no quiet downgrade at peak hours. The response header carries the model that actually ran, so you can check for yourself.
If we break itThe response header names the model that actually ran, so you can check yourself. Where silent substitution is confirmed, that period's fees are refunded in full and we publish a post-mortem.
- 02
Never train on, resell, or read your content
Your prompts and outputs enter no training pipeline, go to no third party, and staff have no access.
If we break itWhere training, resale or human reading is confirmed: full refund, termination, and a written account issued to you under the Privacy Policy.
- 03
Never reduce quota terms mid-subscription
Any change to multipliers or quotas applies to new periods only; increases are announced 30 days in advance.
If we break itTerms for sold subscriptions are protected by immutable plan versions at the database level. If it happens, we make up the difference at the original terms, or refund in full at your choice.
- 04
Never use countdowns, scarcity, or referral bounties
The price is the price. A countdown exists to stop you thinking it over, and we don't need that conversion.
If we break itPoint it out. We take the material down within 48 hours and record the correction in the changelog.
- 05
Never claim official authorisation from any provider
We are an independent aggregation gateway and will not say otherwise. When another platform does, ask them for it in writing.
If we break itWe won't say it. If you find such a claim in anything we publish, tell us and we withdraw and correct it.
- 06
Never pretend an outage didn't happen
Any incident affecting more than 1% of users gets a signed post-mortem within 48 hours: what happened, root cause, what we changed.
If we break itIf an incident affecting more than 1% of users has no signed post-mortem within 48 hours, you may claim a pro rata refund for that period.
- 07
Never put obstacles in front of a refund
Refund rules are fixed in the terms and self-service in the console. No support ticket, no reason required, no retention script.
If we break itRefunds are self-service in the console. If you find yourself asked to contact support, give a reason, or sit through a retention flow, we are in breach.
- 08
Never disappear without notice
If we ever shut down, you get 60 days' notice, a full refund of unused quota, and help migrating elsewhere.
If we break it60 days' notice, full refund of unused quota, and migration help — missing any one of the three is a breach.
Commitments are easy to write; the cost is the real part
Every line above reduces what we can earn. That's the price we chose to pay, and the reason we'd like your money instead of somebody else's.