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Refund policy

The rules live here, not in a support script. Self-service in the console: no ticket, no reason required, no retention pop-up.

Last updated
2026-08-14
Status
Draft · not yet in force, pending review by qualified counsel

1Subscription refunds

  1. 1.1

    Within 7 calendar days of a first subscription, if you have used less than 10% of that period's quota, you may claim a full refund. Initiated self-service in the console and returned by the original payment route. Once per account.

  2. 1.2

    Otherwise you may cancel at any time and receive a refund pro rata by remaining days: refund = amount paid × (days remaining / days in period). Days are counted as calendar days, with any partial day counted as a full day.

  3. 1.3

    Cancellation takes effect immediately and remaining quota lapses with it. Annual subscriptions are treated the same way, prorated over the annual period.

2Refunds where we are at fault

  1. 2.1

    The following entitle you to a full refund regardless of the conditions above: we breach any Service Commitment; monthly uptime falls below the Uptime Commitment and you choose a refund rather than quota credits; we unilaterally reduce the quota terms or multipliers of a subscription you already bought within its period; or we discontinue the Service.

  2. 2.2

    If we discontinue the Service, unused subscription quota and paid balance are refunded in full, with 60 calendar days' notice.

3Returning balance

  1. 3.1

    Only paid balance can be returned; bonus balance cannot.

  2. 3.2

    Returns go only through the original payment channel to the original paying account, matched to individual top-up records, and cannot exceed the unspent portion of the corresponding top-up.

  3. 3.3

    Identity verification is required, and returns cannot be requested within 7 calendar days of the top-up (cooling-off period). Each request is manually reviewed, usually within 3 business days.

  4. 3.4

    We do not offer withdrawal to bank cards or third-party accounts, transfers between users, or payment on behalf of others. Amounts already consumed through pay-as-you-go cannot be returned.

4Where no refund is given

  1. 4.1

    Termination for breach of section 3.3 of the Terms (reselling or sharing accounts).

  2. 4.2

    Termination for breach of the Acceptable Use Policy.

  3. 4.3

    Termination for circumventing regional restrictions (section 4.4 of the Terms).

  4. 4.4

    Bonus balance, expired bonus balance, quota already consumed, and pay-as-you-go charges already applied.

5Billing disputes

  1. 5.1

    If you believe a charge is wrong, send the trace ID to support@agiplan.dev.

  2. 5.2

    Where it is genuinely our billing error we refund that charge in full and add matching bonus balance on top. We normally reach a conclusion within 2 business days.